Support Center

Orders overview

Orders are created by customers based on the items added to the basket while browsing your online catalog. They can also be created from quotations. Orders are available to view through the Orders option on the home page or the Browse Orders icon.

You can view and manage order details and progress them according to status.

The following details are shown for each order:

ID A numerical ID for the order.
Order # The order number. You can click this field to display order details.
Date The date the order was raised.
Name The name of the customer. You can click this field to display order details.
Lines The number of lines in the order.
Goods Total The total value of the goods in the order.
Order Total The total value of the order, including any additional charges.

The status of the order. This will be one of the following: 

  • Accepted
  • Placed
  • Acknowledged
  • Dispatched
  • Part Dispatched
  • Problem
  • Cancelled
  • Returned
  • Not Ordered
  • Back Order
Actions You can choose the action you want for the order. This will depend on the order status. For example, you can choose to ship a confirmed order, invoice a shipped order or view and invoiced order.

To view the details of an order shown in the list, click the order number or customer name.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk